Saved and Missing CMS-2728 Forms Could Affect ESRD Patients’ Medicare Enrollment Benefits

Abstract

Since 2012, healthcare professionals at Medicare-certified dialysis facilities have used CROWNWeb to electronically submit CMS-2728 Medicare Entitlement and/or Patient Registration forms directly to the Centers for Medicare & Medicaid Services (CMS). While a vast majority of CMS-2728 forms continue to be submitted to CMS and the Social Security Administration (SSA) correctly, data reveal an increase in the number of incomplete forms between 2012 and 2016. This article discusses the reasons forms remain incomplete in CROWNWeb, identifies how users can work to complete forms within a timely manner, and provides an overview of CMS’s 2017 CMS-2728 form submission goals.